When a consumer is not satisfied with a product because of a defect, the first step that the person should take is to file a complaint with the seller. The process for filing such consumer complaints was discussed in an earlier blog post. As that blog post mentioned, it is the duty of a seller to respond to the complaint and to take it seriously. However, in certain cases, a consumer may not be satisfied with the seller's response. Nonetheless, that does not mean that the situation has been resolved. On the contrary, the consumer has the option of involving other appropriate people in order to resolve the situation.
According to the law, consumers who have been harmed by a dangerous or defective product have the right to seek compensation for damages.