Residents of Illinois will agree that purchasing any product has never been easier. A consumer can walk into a store or make a purchase by phone or online through the manufacturers' or retail seller's website. However, purchasing via phone or the Internet increases the chances of receiving a defective product.
Once a consumer realizes that a purchased product is defective, the first step is to notify the seller. The consumer can call or email customer service to arrange for an exchange or refund. The person can also report the issue to the company's consumer affairs division, which oversees such complaints. The contact information is usually available on the warranty, product label or other documents provided upon purchase.